kovuru karthik

Having 5.6 years of IT Experience of technical Proficiency as Microsoft Dynamics CRM Developer. •Development experience, designing, developing and supporting intuitive reports, dashboards, graphs •Having experience to use Dynamics 365. •Experience in Microsoft Flow for Dynamics 365 integration. •Good understanding the Client API object model in D 365. •Good Exposure on flow connectors, triggers, Inbound Integration's, Outbound Integration's, Working With Dynamics 365 Field Types.. •Experience creating business rules and workflows and Business process flows. •Good hands on with Web API Functions and Actions Sample (Client-side JavaScript ) •Hands on experience with the Plug-ins development, workflows and Business work flows. •Experience in MSCRM installation, configuration, customization and extension of Microsoft Dynamics CRM 365, 2016 as well as doing the deployment, trouble shooting and production support for the applications developed. •Customized entities, forms, views, dashboards, and business rules to support case management processes. •Implemented Case Management, including queues, routing rules, automatic record creation, and escalation workflows. •Configured SLAs, Entitlements, and Knowledge Base to improve customer support efficiency.