Komal Thange

Group Manager Learning & Performance with 14+ years of experience in Learning & Development (L&D), Sales Enablement, and Organizational Effectiveness. Managed end-to-end performance improvement for 500+ employees across Sales and Customer Support at Info Edge India Ltd. Conducted structured Root Cause Analysis (RCA) and process gap identification, documented findings presented to Business Heads and senior leadership during sales reviews, driving organizational corrections. Partnered with HR, Product, and Technology teams to build AI-powered solutions: IVR voice bot for lead qualification, customer-facing app chatbot, and AI voice analytics tool. Owned Leadership Development workshops, new product launch training, and KPI-linked R&R strategy. Led Trainers and Quality Analysts simultaneously. Lean Six Sigma Green Belt.