Komal Bhukya

I help customers move from frustration or uncertainty to confidence, value, and long-term loyalty. Over the past four years, I have worked across Customer Success, SaaS renewals, and customer operations, supporting B2B and B2C customers in Europe and international markets. Most recently at TeamViewer, I managed 500 reactive renewal opportunities across the UK, Nordics and Benelux. By listening carefully to why customers wanted to leave, analysing adoption and account risks, and coordinating the right internal support, I retained approximately 250 churn-risk customers. I also protected €23K in ARR across more than 30 mid-market accounts and generated €12K in expansion pipeline through relevant upsell and cross-sell opportunities. Earlier at Tech Mahindra, I handled more than 60 customer interactions each day and achieved a 95%+ first-contact resolution rate. I ranked first in my regional team for customer satisfaction for two consecutive quarters. One achievement I am particularly proud of was reducing complex escalation turnaround time from 72 hours to under 36 hours by bringing the right Product, Engineering, and Operations teams together and maintaining proactive communication with customers. I am now looking for a remote Customer Success, Customer Experience, Renewals, or Account Management role where I can own customer relationships, improve adoption, reduce churn, and contribute to sustainable revenue growth. I work best in international, collaborative teams that value empathy, accountability, and clear communication.