Kimberly Skovold

Director of Technical Support & Customer Success Strategy

UTC-8

I’m a Customer Success and Technical Support Leader with 10+ years of experience driving adoption, performance, and satisfaction for SaaS solutions. Recognized for achieving 98% average client satisfaction, scaling technical support teams from 3 to 9 members across North America, and utilizing analytics to reduce churn and elevate profitability. Seeking a remote [Insert Target Role, e.g., Director of Customer Success or Client Performance Coach] role to leverage my expertise in proactive strategy, process improvement, and data-driven client enablement.

At a glance

Level Executive

Experience 15 years

Education Master's
Business Administration

Compensation From $165,000/yr

Looking for

Full-Time

Open to

Video Interview

Paid Trial

Background Check

NDA

Message Kimberly — Coming Soon

Skills

Financial Forcasting Financial Analysis Financial Planning Financial Reporting Business Coaching Life Coaching Account Retention Amazon Customer Support Customer Service Customer Relationship Management Chat Support Chatbot B2B Email Support Helpdesk Support Phone Support SaaS Sales Support Product Knowledge Technical Support Ticket Booking Dispatching Product Optimization Product Analysis Candidate Screening Onboarding Zendesk Sugar CRM

Membership Details

Member Since

June 26, 2026

Last Active

2 months ago