Khushboo Joon

Client success and account management professional with around 11 years of experience, including around 6 years in syndicated market research, advisory, and consulting sales across Asia-Pacific, EMEA, and the US, focused on client retention, engagement, and growing the value clients receive across the subscription and engagement lifecycle. I manage client portfolios end-to-end: onboarding, proactive engagement, resolving queries, renewals, and expansion. My market research background gives me an edge: I act as a bridge between clients and research teams, making sure the right solution is positioned and aligned with decision-makers. I have generated USD 650K+ in new and repeat revenue, held client retention 12-15% above the team benchmark, and grown accounts through upsell, cross-sell, and referrals. I am experienced in account planning, CRM-driven engagement tracking, and have managed everything from straightforward engagements to complex multi-stakeholder deals across procurement, finance, and senior leadership. Recognized with three consecutive Limelight Awards, I build relationships that outlast the projects; clients still return with new requirements and refer colleagues long after the original work closes. Currently exploring opportunities in Client Success, Enterprise Account Management, Strategic Account Management, and Engagement Manager roles.