Kevin Morse

Senior enterprise technology and AI solutions leader with 30+ years of experience spanning telecommunications, contact center technology, cloud, conversational AI, and enterprise architecture. I specialize in translating complex technology into practical business outcomes, working with executives and technical teams to define strategy, solve complex problems, and build solutions that deliver measurable value. My experience includes more than 15 years focused on enterprise contact centers and AI, including conversational AI, agentic AI, intelligent automation, real-time speech transcription, streaming ASR, Google Speech-to-Text, and end-to-end speech latency and endpoint audio challenges. I have designed and positioned solutions across cloud, communications, customer experience, AI, and enterprise infrastructure. Throughout my career, I have served as a trusted technical advisor to C-suite executives, architects, and business leaders, leading discovery sessions, solution workshops, technical demonstrations, RFP responses, business cases, and complex enterprise engagements. I bring a strong combination of technical depth, business acumen, and pre-sales leadership, with a track record of consistently exceeding sales and revenue objectives. My background includes leadership and solutions engineering roles with Zoom, NiCE, Avaya, Comcast, and other enterprise technology organizations. I have supported multimillion-dollar opportunities involving AI, contact center modernization, cloud transformation, and customer experience, including engagements with organizations such as AT&T, Western Governors University, and other large enterprises. I am particularly effective at operating where business strategy, emerging AI technology, and complex enterprise architecture intersect—helping organizations understand not only what technology can do, but how to apply it to solve real business problems and generate measurable results.