Ketuly Iorrania Mendes

Customer service professional with experience in chat and email support, as well as digital customer interactions. I have worked directly with the public, handled cashier operations, and provided chatbot support, developing strong active listening, problem-solving, and clear communication skills. I have experience in customer relationship management, sales support, and using AI tools such as ChatGPT to optimize responses and improve user experience. I am organized, responsible, and committed to maintaining high service quality standards. I am seeking a remote opportunity in customer service, digital support, virtual assistance, or operational support, where I can contribute with efficiency, empathy, and strong written communication skills.