Kerubo Lavender Maina

I am a customer-focused professional with experience in customer service, virtual assistance, administration, client communication, CRM support, and online business operations. My background has taught me how to communicate professionally with different types of people, understand client needs, respond to questions, handle follow-ups, maintain accurate information, and manage multiple tasks while staying organised. I am particularly strong in written communication, customer relationship management, problem-solving, and creating positive experiences for clients and customers. I am comfortable working with digital tools including Google Workspace, HubSpot CRM, Trello, Notion, Airtable, Canva, and other remote-work platforms. I am now looking to bring these transferable skills into a remote chat support, customer engagement, creator support, or OFM agency environment. While I am new to the OFM industry, I am a quick learner and comfortable learning new platforms, scripts, workflows, and sales processes. I am particularly interested in entry-level opportunities that provide training and allow me to develop professionally within the industry. I am reliable, adaptable, comfortable working independently, and open to working with international teams. I take communication seriously and understand the importance of being responsive, professional, engaging, and attentive when interacting with customers.