Operations & Service Manager
Twenty years in dealer service departments — VW, Audi, Ford, BMW, Volvo, Toyota, KTM — as an advisor, a team manager and a service manager. I've been the person on the receiving end of the OEM call, and the person explaining a warranty decline to a customer at the counter. That's the perspective I'd bring to a dealer or customer support role: I know what a dealer actually needs when they phone in, and I know how to hold a customer through a bad day. More recently I've been running operations and systems for a consultancy, which sharpened the digital and admin side.
Member Since
July 22, 2026
Last Active
a month ago