Kenneth Pont

May 25, 2026 I am a personable and proactive IT Support Technical with more than 13 years of experience working for high Technologies Company and also as customer services in native English and Spanish. My expertise IT Support, Network and Hight Level 1expertise in fiber Optic links, installing and reparing fiber optic cables,Coax and UTP cables CAT5,CAT6.CAt6A inside and outdoor, preparing and installing connectors, testing and also with conectors SM and MM optic fiber cables. Experiences in: OTDR’S, Splicing and Power Meter and have my work tools to assist works task I’m assign to acomplish perfectly. Perfect managable of Ofimatic Suites (Word, Acces, Excel, Powerpoint), Abilities to work in team and independent, after time and night hours, abilities to stand, and be on knees for long time( have experience with those habilities) Troubleshooting and reparing PC, Laptops, Printer(dot matrtix printer, lazer printers, inkjet printeers and Photocopies printers). Over the years I have mastered conflict management. I know how to de-escalate calls in a way that builds a positive customer experiences. I pride myself on my stellar communication skills. I am diligent when it comes to documentations and I am adamant about learning new techniques to help me progress in my career. I am confident that if hired for the position I’m looking for, I would be able to immediate add value to your team. My resume is attached for you to review and I am available to interview at your conveniences. Thank you for considering my application. I look forward to hearing from you! Sincerely, Kenneth Pont email:kwelcomeni@gmail.com