kendra crouse

With over eight years of experience supporting customers, accounts, and internal teams in fast-paced environments, I bring a strong background in high-volume phone and email support, issue resolution, and exact documentation. In my current role as a Customer Account Support Specialist with Utz Quality Foods, I support customers and distributors by handling billing inquiries, processing payments, researching discrepancies, and resolving account issues using systems such as D365, HighRadius, and Websnak. I regularly communicate with customers and internal teams via phone, email, and Microsoft Teams while keeping accuracy, confidentiality, and prompt resolution in a metrics-driven environment. Previously, at General Dynamics, I supported customers and internal teams by coordinating shipments, tracking orders, resolving delivery issues, and supporting exact documentation. Previously, in leadership roles with UPS, I gained extensive experience handling customer concerns, managing time-sensitive issues, and de-escalating problems while balancing multiple priorities. These roles strengthened my communication skills, attention to detail, and ability to remain calm and professional in high- pressure situation all of which translate directly to remote customer service work. I am highly organized, dependable, and comfortable working independently in a remote setting. I take pride in providing clear communication, building positive customer experiences, and ensuring issues are resolved correctly the first time. I would welcome the opportunity to bring my customer focused mindset and remote-ready experience to your team.