Keerthana Saravanababu

Product Manager and Product Owner with 5 years of experience defining product strategy and managing end-to- end delivery for a SaaS platform serving 150+ public libraries and 30,000–40,000 active users. Proven ability to bridge strategy and execution — translating customer insights into high-impact roadmaps while owning backlog prioritization, sprint cycles, and go-to-market onboarding. Grew adoption by 40%, sustained a 4.8-star app rating, and cut SLA breaches by 90% through Zendesk workflow automation and AI-assisted process redesign. PSPO I certified with a track record of cross-functional leadership and data-driven decision making.