KC Niñal

I'm a SaaS Implementation and Project Delivery Manager with over 10 years of experience helping SMB and enterprise customers successfully adopt and implement software solutions across Australia, North America, and Europe. Currently, I'm a Customer Success & Service Delivery Manager at Marketplacer, an enterprise marketplace orchestration platform. I manage implementations from discovery and requirements gathering through configuration, integrations, testing, go-live, and post-launch support. A significant part of my role involves bridging business and technical stakeholders, managing scope and dependencies, and helping customers make informed decisions that translate into measurable business value. Two achievements I'm particularly proud of: 1. Delivering complex enterprise SaaS implementations. At Marketplacer, I've helped customers navigate complicated marketplace requirements involving multiple systems, integrations, sellers, payments, shipping, and operational workflows. I've helped identify technical constraints early, align stakeholders on practical solutions, and move projects toward successful launches. 2. Helping customers realise value within short onboarding windows. At Emotive, I managed implementations for an SMS marketing platform where customers had just 14 or 21 days to experience the product's value before deciding whether to subscribe. Beyond configuration and training, I helped customers develop targeted messaging strategies, customer segmentation, and automated campaigns aligned with their acquisition, conversion, and retention goals. For my next role, I'm looking for a fully remote opportunity in SaaS Implementation, Project Management, Professional Services, or Service Delivery. I'd love to continue working with international teams and enterprise customers, taking ownership of complex implementations, solving business and technical challenges, and helping customers achieve meaningful outcomes through technology.