kavia Osheika Morris

I am an administrative and customer service professional with CVQ/NCTVET Level 2 certification in Business Administration and more than two years of experience working in fast-paced customer service environments. My background includes customer support, data entry, records management, scheduling, email correspondence, documentation, and Microsoft Word, Excel, and Outlook. During my career, I have handled approximately 20–50 customer cases per day while maintaining accurate records and providing timely, professional support. I also progressed to an Advanced Customer Service Representative role at Concentrix, reflecting my ability to take on greater responsibility and maintain a high standard of service. I am organized, detail-oriented, dependable, and comfortable managing multiple tasks while maintaining confidentiality and accuracy. I am now seeking a fully remote, primarily non-phone role in administrative support, virtual assistance, data entry, records management, document processing, back-office operations, order processing, CRM support, or email/live-chat support. I am looking for a stable opportunity where I can contribute my administrative and customer service experience while continuing to grow professionally.