Kathleen Serrano

I am an accomplished Operations Specialist Professional with 20+ years extensive experience in operations support, reconciliation, data analysis, quality assurance, and process improvement. I excel at identifying and resolving discrepancies, analyzing complex information, improving workflows, and collaborating across teams to drive accurate and efficient results. With a strong background in financial and healthcare operations, I bring exceptional attention to detail, problem-solving abilities, organization, and the ability to successfully manage multiple priorities in fast-paced environments. My previous employment highlights are; achieving a one touch resolution rate of 95% within the reconciliation department and recovering $25,000 that had been sitting uncollected for a year on the account I handled as an Associate Accountant. I am looking for a remote opportunity where I can bring my skill-set and experience to make a lasting contribution to the organization I would be a part of.