Justina Kirkaitė

I'm a Customer Support and E-commerce Specialist with several years of experience across customer service, e-commerce, technical support, and website administration. I have worked in customer-facing roles at companies including Vinted, BURGA, ESO, and most recently BARTUS PRO (domenai.lt), supporting customers across different products, services, and communication channels. This experience has taught me how to handle a wide range of customer situations, investigate problems independently, communicate clearly, and provide practical solutions. Most recently, I worked in technical customer support for a domains and hosting provider, helping customers with domains, DNS, hosting, email configuration, SSL, WordPress, website migrations, and other web-related issues. This role strengthened my technical troubleshooting skills and my ability to explain technical concepts to non-technical customers. I also have hands-on e-commerce and website experience. I build and manage WordPress and WooCommerce websites and have worked with product content, SEO, Elementor, website optimization, integrations, and basic HTML/CSS. This gives me an understanding of both the customer-facing and operational sides of an online business. I work confidently in English and Lithuanian, learn new tools quickly, and am comfortable working independently in remote and international environments. I'm currently looking for a fully remote role in Customer Support, Technical Support, Customer Success, E-commerce Operations, or WordPress/WooCommerce Support. I'm especially interested in opportunities where I can combine customer communication with technical problem-solving and continue developing toward Customer Success, Technical Support, or E-commerce Operations.