Justin M Metz

I don’t just improve processes—I lead projects that turn them into scalable systems. With 5+ years in high-volume, customer-facing operations, I’ve built a track record of driving initiatives from idea to execution—aligning stakeholders, optimizing workflows, and delivering measurable business results. Whether it’s increasing operating profit by 95% or moving a branch into top regional performance, I focus on structured execution and outcomes, not just ideas. My edge is combining project ownership with operational and technical thinking. I regularly lead cross-functional initiatives that improve how work gets done—streamlining reservation workflows, optimizing resource allocation, and enhancing customer experience through data-driven decisions. I also design and implement AI-powered automation systems using n8n, turning manual processes into scalable workflows across scheduling, inventory management, and customer feedback. This allows me to operate as more than a coordinator—I’m someone who can scope, build, and deliver. I bring a project management mindset to everything I do: Define clear project goals, timelines, and success metrics Align stakeholders and communicate across teams Identify risks, remove blockers, and keep execution on track Use data and feedback loops to continuously improve outcomes I’m now focused on transitioning into a Project Management role where I can take full ownership of initiatives, drive cross-functional execution, and deliver results at scale. If you need someone who can step in, bring structure to ambiguity, and actually move projects forward—I’m ready to contribute.