Juan Miguel Aquino

I help SaaS and B2B companies deliver seamless customer experiences by combining strong customer success strategies with hands-on expertise in top support tools like Zendesk, Intercom, Salesforce, and MS Office 365. With over 7 years of experience in Customer Success, Technical Support, and Sales, I’ve supported global clients in software, logistics, and e-commerce to ensure faster resolutions, improved retention, and long-term growth. What I bring to the table: 1. Customer Success & Retention - Proactive support, handling escalations, renewals, and cross-sells. 2. Technical Support - Level 1 & 2 troubleshooting, chat & phone support (Deputy, Insightsoftware). 3. CRM & SaaS Tools - Skilled in Zendesk, Salesforce, Intercom, Dialpad, Aircall, RingCentral. 4. Sales & Marketing - Background in logistics and B2B sales, giving me a unique perspective on client needs. I specialize in helping businesses reduce churn, strengthen customer relationships, and streamline support operations. If you need a reliable Customer Success Associate or Support Specialist who can adapt quickly and deliver results - I’m here to help.