juan Antonio Hernández de benito

I am a customer-focused professional with 15+ years of experience across hospitality, reception, administration, operations, and customer service. Throughout my career, I have worked in demanding environments where providing an excellent customer experience, resolving issues efficiently, coordinating with different departments, and maintaining accurate information were essential. My strongest experience comes from the hotel and hospitality sector, including reception, reservations, check-in/check-out, billing, guest assistance, incident resolution, and day-to-day operational support. I have worked with professional hospitality systems such as SIHOT and EISI HOTEL, as well as Microsoft Office and Excel, and I am comfortable learning new software and digital tools quickly. I am a reliable, organized, adaptable, and solution-oriented professional who can work independently while maintaining clear communication with customers and colleagues. My experience has taught me to manage multiple priorities, remain calm when dealing with problems, and provide personalized service even in high-pressure situations. I am now looking to bring this experience into a remote or hybrid position, particularly in Customer Support, Customer Service, Customer Experience, Customer Operations, Customer Onboarding, Reservations, Travel, Administration, Back Office, or hospitality/travel software (SaaS). I am especially interested in companies where my extensive customer-facing experience can be combined with digital tools and processes, allowing me to grow professionally within a modern, international remote environment.