Joy Berckley

I am a Customer Engagement Analyst with over 7 years of experience in customer operations, onboarding, and experience optimisation within e-commerce and digital platforms. I specialise in analysing customer data, improving customer journeys, and driving engagement and retention through data-driven strategies. In my current role, I have successfully onboarded and activated 85% of customers, managed CRM pipelines using tools like Zoho CRM and PressOne, and improved customer experience through insights, website testing, and process optimisation. I have also contributed to enhancing response times, streamlining onboarding processes, and supporting cross-functional initiatives across customer support, product, and logistics teams. I am seeking a remote role in Customer Success, Business Development, or Customer Operations where I can leverage my analytical skills, customer-centric approach, and experience with global teams to drive customer growth, improve user experience, and contribute to business performance in a fast-paced, technology-driven environment.