Jourdan Kaminski

I am a highly accomplished Certified Medical Assistant (CMA) and Medical Office Manager with over 20 years of experience in medical administrative support and 10+ years of leadership and management expertise. My career is defined by a proven ability to bridge the gap between clinical excellence and operational efficiency, having successfully managed daily operations in private practices, home health settings, and clinical environments. I am recognized for my dual-threat capability: providing high-level administrative oversight while maintaining hands-on proficiency in clinical tasks like vital signs, patient preparation, and specialized procedure assistance.  Throughout my career, I have driven significant results, including improving customer support response times by over 30% and managing teams of more than 20 members. I possess deep technical expertise in the full administrative cycle, ranging from financial and billing management (ICD-10/CPT coding, claims processing) to mastery of multiple EHR systems such as Epic, Cerner, and Meditech. My experience also extends to crisis coordination, where I have developed recovery-oriented relationships with patients in immediate mental health crises.  What makes me unique is this blend of clinical skill, administrative rigor, and empathetic patient care. Whether I am coordinating complex Home Medical Equipment (HME) intake, assisting in endoscopic procedures, or managing a multi-service recreation facility, I prioritize HIPAA compliance, strategic planning, and patient-centered service. I hold an Associate’s Degree in Applied Science and maintain active CMA and BLS certifications.