6 years of experience in BPO healthcare industry. Used multiple CRM system and EMR (eclinicalworks and wellsky). Ability to adjust and learn different software/system. Worked under healthcare insurance catering benefits, eligibility, and claims. also worked under medical providers as recovery specialits like A/R Follow up
Dedicated and results-oriented professional with extensive experience in healthcare operations, insurance recovery, and high-volume customer service. Proven track record of operational excellence, including achieving Top Dollar recovery in Q1 2026. Highly skilled in navigating complex EMR/EHR systems, managing medical billing processes, and leveraging AI tools to enhance team productivity and workflow efficiency. Key Competencies Healthcare Administration: Expertise in medical billing, coding, insurance verification, and prior authorizations. Operations & Leadership: Experience as a Subject Matter Expert (SME), guiding team members on complex processes and assisting with KPI reporting. Technical Proficiency: Advanced knowledge of CRM (Salesforce), EMR systems (eClinicalWorks, Wellsky, Kinsser), and various AI productivity tools. Client Relations: Adept at handling high-volume inbound/outbound communications, resolving escalations, and maintaining professional patient satisfaction standards.
Member Since
August 5, 2026
Last Active
2 months ago
