Jorella Liwanag

I'm an Account Security Analyst and AI data annotator with 5+ years of experience in Trust & Safety, fraud detection, appeals review, and dataset annotation and QA. I'm looking for remote work in AI data annotation, account security or Trust & Safety, and player or gaming support. From 2022 to 2025, I worked as an Account Security Analyst on a global gaming platform at Concentrix (HoYoverse), where I resolved 150+ player appeal cases per day at a 100% QA score. I verified account ownership, investigated account trading and fraud by analyzing login, IP, and transaction data, and restored compromised accounts in line with data privacy standards. More recently, I've worked on AI data projects in CVAT, annotating 100-125 frames per day at approximately 97% accuracy on aerial imagery and blueprints at Expedock, and reviewing 200 traffic video clips per day at 98% QA accuracy. I do my best work in remote, output-based roles with flexible hours, where I can work independently, follow clear guidelines, and deliver quality results on my own schedule without needing close supervision. I'm most accurate in a quiet, uninterrupted workspace, where I can stay fully focused on detail-heavy tasks. I'm especially drawn to analytical, investigation-style roles like account security, where I dig into data to find out what's really going on. I'm comfortable with high-volume queues and SLA targets. I'm fluent in English (C2), Tagalog, and Cebuano.