Jonathan Huerta Ahumada

Customer Support Specialist and Team Lead with 3+ years of experience in SaaS, customer operations, and technical support. Experienced in troubleshooting software issues, managing customer relationships, handling escalations, and improving support processes. I have supported hundreds of customers across multiple industries, led support teams, and worked closely with product and operations teams to deliver excellent customer experiences. I’m looking for a fully remote opportunity in Customer Support, Customer Success, Technical Support, or Operations where I can continue growing while making a measurable impact on customers and company goals.