Jonathan Ballo

I’m a strong candidate for this role because I bring over seven years of hands-on experience in customer service, technical support, and team leadership from my time at Best Buy. In my roles, including working with Geek Squad, I’ve developed a solid foundation in troubleshooting hardware and software issues, resolving customer concerns efficiently, and communicating technical solutions in a clear, user-friendly way. I’ve also led teams, managed operations, and handled high-volume service environments, which has strengthened my ability to stay organized and perform under pressure. I’m confident in my ability to quickly adapt to new systems, contribute to a remote team, and deliver reliable technical support.