Jon Hanssel Barrera

I’m a recent graduate from San Diego State University with a bachelor’s degree in Business Management and over two years of experience in customer service, team coordination, and fast-paced operations. I currently work at LAZ Parking, where I’ve taken on shift lead responsibilities at one of the company’s busiest hotel locations in San Diego. My experience has taught me how to handle customer concerns, manage competing priorities, communicate clearly, and stay organized under pressure. I also completed an internship at Nonprofit Solutions as a Leadership Training Producer, where I helped coordinate professional development workshops, prepare materials, manage live Zoom sessions, support facilitators, and maintain participant information. I particularly enjoyed finding ways to improve spreadsheets and make everyday processes more efficient. Before that, I started my own Amazon FBA wholesale business at 18, generating over $10,000 in sales while learning about product research, supplier communication, inventory, and fulfillment. I’m bilingual in English and Spanish, comfortable learning new technology, and genuinely interested in AI and how it can improve business operations. I’m now looking for a full-time remote opportunity in customer success, business operations, project coordination, or customer support where I can contribute my experience, continue learning, and grow into bigger responsibilities.