Jolina Tomonas

I am a reliable and hardworking Medical Virtual Assistant and Healthcare Customer Service Representative with one year of combined healthcare experience. I have experience supporting patients and healthcare members through phone calls, emails, and messages. In my previous roles, I handled appointment scheduling and rescheduling, insurance eligibility verification, benefits inquiries, prior authorization, referrals, RFA status, medication inquiries, claims, and patient follow-ups. I also handled medical records, scanned and uploaded documents to patient charts, and coordinated with doctors, insurance companies, and law firms. I am comfortable using EMR/EHR systems, Microsoft Office, Google Workspace, spreadsheets, email, and other healthcare-related systems. I understand the importance of protecting patient information and following HIPAA and confidentiality guidelines. I am organized, detail-oriented, patient, and willing to learn. I can work independently, manage multiple tasks, and communicate professionally with patients and team members. I always do my best to provide accurate and timely support while making sure patients feel heard and respected.