John Schauer

I am a Senior Technical Support Engineer who fixes real production and IT problems, especially when systems are broken, integrated, or unclear, and I thrive in high-trust teams. I have deep experience in network support and engineering, supporting enterprise customers in fully remote environments. My background includes Tier II/III troubleshooting, incident response, change management, and restoring production systems under pressure. I own issues end-to-end, from initial diagnosis through resolution and documentation. My core technical strength is network engineering, with extensive hands-on experience using Cisco routers and switches, along with firewall technologies. I also bring a programming background that I’ve applied to automation, auditing, and configuration generation to reduce manual effort and improve reliability, especially important in distributed teams. I’m experienced with remote diagnostics and support tools, clear written communication, and asynchronous collaboration across time zones. I document decisions and fixes so knowledge scales, not just solutions.