john prill

I make confusing things make sense. I've been doing that for 10+ years — turning complex software behavior, technical processes, and engineering concepts into documentation that people actually use. I've written API documentation, developer guides, knowledge base content, SOPs, release notes, and training materials across software, SaaS, and enterprise environments. I design the systems too — scalable information architecture, documentation governance, and AI-assisted workflows that keep content organized and findable at scale. Key achievements: ✓ Built a team-wide email resolution tool at Compaq that enabled 400+ daily resolutions at consistent quality ✓ Audited and governed a fragmented knowledge base — consolidated duplicate content and implemented deprecation standards ✓ Developed Scaffold, a schema system that structures documents for AI comprehension — directly applicable to KB and bot training content Looking for a fully remote Senior Technical Writer or Knowledge Manager role where documentation is treated as a product, not an afterthought.