João Ribeiro

Customer Support Specialist with 3+ years of experience in digital platform support and 15+ years in customer-facing operations. Skilled in technical incident and ticket management in SLA-driven environments, prioritizing urgent issues while maintaining service quality. Proven ability in digital troubleshooting across various platforms and clear communication with international users. Successfully managed high-volume support requests and incident prioritization, ensuring SLA compliance at Endeavor Streaming and Deltatre.