Joann Bautista

I am a customer-focused, highly organized professional with 7+ years of dedicated experience in the BPO industry and a Bachelor’s degree in Information Technology. In my previous role supporting AT&T, a major American telecommunications company, I excelled in delivering high-quality email, chat, and phone support. A significant part of my role involved cross-border coordination, managing real-time chat and email communication channels with engineering teams based in India and Puerto Rico to resolve complex customer issues efficiently. In 2018, I relocated to Madrid, Spain, to start a family. When my son was diagnosed with autism in 2020, I made the conscious decision to pause my corporate career to focus entirely on his development and intensive therapies. Managing a child with special needs became my full-time operational role. Over the last several years, I designed and executed complex weekly schedules, coordinated logistics between school administrations, medical doctors, and behavioral therapists, and successfully advocated for his needs. Thanks to this structured care, my son is thriving in a standard classroom with a shadow teacher. This journey has profoundly sharpened my professional capabilities. It has made me exceptionally resilient, highly detail-oriented, and a master of time management and logistics. Now that my son's schedule is stable, I am fully prepared and motivated to re-enter the workforce. I am seeking a non-voice remote role—such as Live Chat Support, Email Support, or Virtual Assistance where I can leverage my tech background and 7 years of BPO experience. I am a trustworthy, highly accountable professional who thrives when working independently with clear instructions. Equipped with a premium 500+ Mbps high-speed fiber connection, I am ready to bring dedication and structural efficiency to your remote team during your target shift hours.