Jinelyn Ligtas

I am a BPO professional, with over 7 years of leadership and operations experience. For the past several years, I’ve served as a Team Leader at Six Eleven Global Teleservices, where my primary focus was coaching teams to hit aggressive performance metrics and managing high-volume campaigns. I owned the entire internal pre-screening and onboarding pipeline for our department prior to client interviews. This included managing both physical and digital documentation, coordinating closely with Workforce and Taskforce units, and facilitating comprehensive product training for new hires. My industry expertise spans three highly competitive verticals: Healthcare Benefits Insurance, Market Research, and Canadian & Australian Energy and Gas Retail. Across these campaigns, I acted as the primary Client Point Person leading client meetings, maintaining SOP compliance, and overseeing billing, QA evaluations, performance metrics tracking, and campaign reporting.