Jeric Garcia

Customer Support Specialist with 3 years of experience in e-commerce, providing chat and email support for Shopify dropshipping and B2B wholesale accounts through Faire Marketplace. Experienced in handling returns, refunds, order status, order tracking, and fulfillment while keeping customers informed throughout the process. I’m comfortable working with Shopify, Zendesk, Gorgias, Re:amaze, and other support tools to manage customer concerns and keep cases organized. I also use spreadsheets to document processed and pending returns and refunds, making it easier to track follow-ups and keep records accurate. I’m known for clear communication, problem-solving, and staying calm when handling difficult or time-sensitive customer issues