Jenay Mccall

I am a customer service and operations specialist currently in school to earn my Medical Office Administrative license, building upon over 5 years of experience across remote call center operations, hospitality management, and high-volume customer service. I focus on delivering exceptional client experiences, streamlining workflows, and handling complex communications via phone, email, and live chat. At Hampton by Hilton, I successfully maintained top-tier quality assurance metrics and Average Handle Time (AHT) goals while managing high-volume guest reservations, cancellations, and loyalty program inquiries remotely. Additionally, as an Assistant Executive Housekeeper, I supervised daily operations and cross-departmental coordination, optimizing supply tracking and quality inspection workflows to consistently ensure 100% room-readiness and brand compliance. I am seeking a remote Healthcare Billing Analyst or Medical Administrative Specialist position where I can apply my formal medical administrative training, strong background in clear written/verbal communication, CRM and database entry, and empathetic problem-solving to support a dynamic healthcare team.