Jeffrey

I’ve built my career around customer service, technical support, operational management, and team development. I started in frontline technical support, handling a high volume of customer inquiries and troubleshooting complex issues, before progressing into roles focused on team support, training, and process improvement. During my time at Wolf Steel/Napoleon, I supported a team of 17 technical associates, developed training and troubleshooting resources, and helped expand the company’s service network across Canada and into the US. I also administered a dealer self-service portal, onboarding over 6,000 users while managing reporting, analytics, system troubleshooting, and training. These experiences strengthened my ability to use data to identify opportunities, improve processes, and support both internal teams and external customers. I’ve also worked in sales and account management, building client relationships, supporting purchasing decisions, and using reporting and analytics to help guide business decisions. In my current role as Service Manager, I oversee multiple operational departments, including installation, service, coordination, parts, customer service, and warehousing. My responsibilities include inventory control, expense management, staff training, process development, fleet maintenance, and ensuring a seamless customer experience from start to finish. Throughout my career, I’ve enjoyed finding ways to make operations more efficient, developing people, and using technology and data to solve problems. I bring a hands-on leadership style, strong analytical skills, and a focus on building effective teams while delivering consistent, high-quality customer service.