Jeddah Mae Dionora

With 12 years of experience in the BPO industry, I have built a strong foundation in operations support and now serve as a Risk and Compliance Officer. In this role, I oversee program risks, safeguard against financial losses for both clients and Concentrix, and ensure all compliance requirements are met with precision. A graduate in Computer Engineering, I bring technical expertise to my professional toolkit. I am proficient in Excel, skilled in maintaining SharePoint, and experienced with Power BI and automation solutions—leveraging these tools to streamline processes and enhance operational efficiency. My career reflects a balance of operational insight, risk management, and technical proficiency, enabling me to deliver value across diverse business functions. I am passionate about driving compliance excellence while supporting innovation through data and automation.