Jason Don

I build the systems that stop growing businesses from breaking under their own weight. Over the past 5+ years I've worked across global luxury retail, startups, and e-commerce building the systems and processes that keep operations running cleanly. That means workflow automation that gave teams back 152 hours a year, audit accuracy sitting at 98%+ across $10MM+ in inventory, and SOPs that removed single-person dependency. Most recently I built an internal tool that delivered $230k in productivity value by removing the manual bottlenecks nobody had time to fix. I work across the full ops stack: Salesforce CRM, reporting, commercial invoicing, and cross-functional stakeholder management. I've also co-founded two ventures, raised $100K+ in pre-seed capital, and consulted for an AI-driven tech startup (before ChatGPT/Claude got popular) on go-to-market strategy and business case development. Through my agency Pentasir, I work with SMBs on workflow automation, agentic AI systems, operational architecture, and web design. Currently completing Asana, HubSpot RevOps, Google Project Management, and Looker Studio certifications to formalise the systems thinking I've been applying in practice for years. Areas of focus: Workflow automation · Agentic AI · Process design · Salesforce · ERP systems