Jasmine Marie Basley

I'm a customer service and administrative support professional with over 10 years of experience spanning phone-based customer service, dispatch, caregiving (CBRF), and front-desk/administrative work. Since 2024, I've run my own remote business, AstraVia Solutions LLC, independently handling all client phone and email communication, scheduling, and documentation without supervision. Before that, I worked as a Shift Lead Security Officer/Dispatcher at a mental health hospital, answering and dispatching high-volume incoming calls and preparing incident reports, and as a Shift Lead Security Officer/Receptionist at Goodwill Industries, managing multi-line phones and front desk operations while supervising a small team. I also spent several years as a Personal Care Worker and CBRF Caregiver, coordinating care documentation in EMR systems (Epic) and communicating closely with nurses, families, and care teams. I hold CBRF certification, a Certified Home Health Aide credential, and CPR/First Aid certification, and I have 1–3 years of remote work experience. I'm looking for a fully remote Call Center or Customer Service role where I can bring strong phone communication, reliability, and attention to detail to a stable, supportive team.