JAONA Edson

I’m a seasoned virtual assistant and customer support specialist with experiences since 2020. Over the past five years, I’ve grown from frontline customer support to team manager, leading multiple projects and creating processes that drive efficiency and customer satisfaction. What I can offer: Customer Relationship Management – Aftersales service, customer engagement, and Trustpilot review handling. Issue & Dispute Resolution – Managing customer complaints, PayPal/Stripe disputes, and chargeback. Process Creation – Designing SOPs and templates to streamline workflows and improve team performance. Project Management – Onboarding and managing multiple projects, ensuring smooth execution. Team Leadership – Promoted from agent to manager, now leading teams across 6 projects with efficiency and empathy. Proactive Solutions – Anticipating customer expectations, identifying improvements, and building loyalty.