Jacob Kahayon

IT Change Process Owner with over 9 years of experience in IT Service Management, specializing in change governance, process improvement, and stakeholder coordination within global environments. Proven track record in ensuring controlled, risk-aware change implementation aligned with business priorities and operational stability. Experienced in working with cross-functional teams, supporting process adoption, and providing visibility through structured reporting and governance frameworks. Currently expanding expertise towards digital workplace transformation and user adoption, with strong interest in supporting large-scale migration initiatives in international settings.