itika saxena

Dear Hiring Manager, With over 15 years of experience driving digital transformation, CRM implementations, and enterprise-scale process optimization across Banking, Healthcare, and Pharma domains, I bring a proven track record of delivering high-impact projects and programs. My expertise spans end-to-end project lifecycle management, Agile and Lean delivery, cross-functional team leadership, and continuous improvement initiatives, supported by certifications in Program/Product Management, Agile Scrum, and Six Sigma. In my current role as Scrum Master / Delivery Manager at Cognizant Services, I lead large-scale transformation initiatives in aged care, overseeing 45+ cross-functional members and managing multi-product rollouts, including Salesforce Health Cloud, Sales Cloud, and Dynamics 365. I have successfully partnered with Product Owners and stakeholders to prioritize backlogs, ensure sprint readiness, and embed automation and efficiency into business processes. Previously, I delivered enterprise-scale CRM and digital modernization projects for global clients, including Salesforce implementations for the USA Toll & Transportation project and Acino Pharma (China), consistently achieving measurable business outcomes and stakeholder satisfaction. I excel in translating business vision into actionable strategies, establishing governance frameworks, mitigating risks, and fostering a culture of innovation and accountability. My ability to align delivery objectives with strategic priorities, lead diverse global teams, and optimize operational performance positions me to drive sustained value for [Company Name]. I am eager to bring this expertise to your organization and contribute to its growth and transformation initiatives. I look forward to the opportunity to discuss how my skills and experience align with your needs. Thank you for your consideration. Sincerely, Itika Saxena