Isreal Benjamin

I'm a Customer Support & Client Communications Specialist with a technical support background. I handle inbound/outbound calls, resolve client inquiries, and manage records across CRM and helpdesk platforms (HubSpot, Freshdesk, Intercom). I bring a networking/systems troubleshooting foundation, so I'm comfortable with both non-technical customer support and light technical support tickets. Years of experience: 2+ years of hands-on client-facing and call-handling experience built through direct client calling in real estate client relations since 2022, and ongoing ICT/help-desk support (via Intercom) since 2024. Key strengths / achievements: Certified in three major CRM/helpdesk platforms (HubSpot, Freshdesk, Intercom) National Diploma (ND) in Networking and System Security, I'm able to handle technical troubleshooting, not just scripted support Manages end-to-end client communication independently (calls, DMs, follow-ups, record-keeping) with minimal supervision Reliable, punctual, fast learner comfortable picking up new tools and systems quickly Target role: Remote Customer Support Representative, Virtual Assistant, or Client Relations/Sales Support roles especially ones using CRM/helpdesk tools or requiring phone-based client communication.