Iseoluwa Olayenikan

Customer service professional with over five years of experience supporting global brands in fast-paced, remote environments. Skilled in email, live chat, and phone support, with strong expertise in Jira, Zendesk, Shopify, and collaborative tools such as Slack, Teams, and Zoom. Experienced in handling order management, refunds, escalations, and SLA-driven ticket prioritization while maintaining high customer satisfaction. Known for strong problem-solving ability, clear communication, empathy, and a solution-oriented approach. Highly organized, adaptable across time zones, and committed to delivering excellent customer experiences that drive retention and brand loyalty.