Inderan Kannesen (Adrian)

Senior Customer Support Analyst with 5+ years of experience in fintech and customer experience operations. Holds a Master's in International Business with a strong foundation in dispute resolution, SOP development, and customer journey management. Currently based in Malaysia (Cheras) and actively seeking remote part-time or freelance opportunities in customer support, CX consulting, proofreading, or process documentation. Key strengths: • Fintech & financial services support • Multi-channel customer communication (email, chat, voice) • Shift-based and high-volume environment experience • Strong written English for documentation and proofreading • Detail-oriented with a track record of zero escalations Available on weekends and select weekdays. Open to project-based, part-time, or long-term remote engagements. Committed to delivering quality work with professionalism and consistency.