Imani Green

Dynamic operations and customer service professional with 10+ years of leadership, client support, training, and team development experience across hospitality, retail, and insurance industries. Proven success managing front-of-house operations, staffing, scheduling, employee development, customer relations, and high-volume environments. Experienced in resolving customer concerns, leading teams, onboarding employees, and maintaining operational excellence while balancing multiple priorities. Strong communication, multitasking, and problem-solving skills with experience handling inbound customer support, compliance standards, and performance management. Known for adaptability, leadership, accountability, and creating positive customer experiences. Currently seeking remote opportunities in customer support, operations, account management, scheduling, claims support, or client success roles.