Ilya Schreiber

CRM and Business Automation Specialist with 15+ years in digital systems and 7+ years focused on CRM architecture and workflow automation, primarily within the Zoho ecosystem. Work centers on analyzing business processes and building automation systems that reduce manual operations across sales, lead management, internal workflows, and reporting. Experienced in designing and implementing CRM environments from scratch, including workflow automation, validation logic, lead pipelines, and API-based integrations. Strong focus on connecting systems such as CRM, forms, email, databases, and external services using REST APIs, webhooks, and n8n. Delivered automation solutions that reduced operational workload by hundreds of hours monthly through structured workflow design and process optimization. Recent work includes AI-assisted automation and RAG-based workflows connected to CRM data for conversational querying and knowledge retrieval. Looking for remote roles focused on automation, CRM systems, and workflow engineering, where business processes can be improved through practical, scalable solutions rather than manual operations.