Iliana Gomez

I'm a bilingual Remote Operations & Support Specialist with 5 years of experience managing high-volume ticket queues, complex escalations, and client retention for global accounts. I stay calm when things go sideways, de-escalate frustrated clients quickly, and keep workflows so organized that my teams never have to worry about things falling through the cracks. I hit my metrics, but my real edge is balancing operational efficiency with genuine human connection—whether I'm coordinating across time zones or untangling a tricky account issue. Right now, I'm looking for a Virtual Assistant or Account Coordination role where I can put that proactive, people-first approach to work and help a growing team run smoother and smarter.