Ilaria Taglioni

Customer-focused Support, Customer Experience, and Business Process professional with 8+ years of experience operating in global, high-volume, SLA-driven environments. Proven track record of resolving complex customer issues, improving service quality, and optimizing end-to-end processes to enhance customer outcomes and operational efficiency. Strong hands-on experience across customer support, CX operations, quality assurance, and process improvement, with a collaborative, execution-focused approach well suited for remote, cross-functional teams.