Ike Clement - Remote Professional

Ike Clement

Retention Systems Architect | Customer Success & Account Management | CRM & Marketing Automation |

UTC-5

Customer Success leader who treats retention as an engineering problem, not a relationship exercise. Builds the health-scoring models, AI-assisted CRM automations, and reporting pipelines that make account protection repeatable, independent of any one person's hustle. That system sustained 0% churn and 95%+ CSAT across 13 consecutive months at PJEK Enterprise and protected $180K+ in annual contract value. Fluent across GoHighLevel, Klaviyo, Zendesk, Salesforce, and HubSpot. Remote ready.

At a glance

Level Mid Level

Experience 5 years

Education Bachelor's
Medical Laboratory Sciences

Compensation $15,000 – $50,000/yr
$8/hr

Looking for

Full-Time Part-Time Contract Freelance

Open to

Video Interview

Paid Trial

Background Check

NDA

Message Ike — Coming Soon

Skills

Billing Claims Processing Revenue Management Coaching Account Retention Active Listening B2B B2C Back Office Support Chat Support Conflict resolution Content Management Customer Relationship Management Customer Service Customer Support Electronic Health Record Email Support English Speaking Flight Booking Healthcare Helpdesk Support Insurance Insurance Verification Medical Insurance Phone Support Payment Processing Product Knowledge SaaS Technical Support Sales Support

Membership Details

Member Since

August 16, 2026

Last Active

7 days ago