Ibrahim Afify

I am a 37-year-old Commerce graduate with 8 years of experience as a Cost Accountant and a passionate Spanish & English Call Center Representative since 2025. I specialize in customer service, retention, and conflict resolution, with a strong love for working in Spanish. By combining my analytical mindset and extreme attention to detail from accounting with fluent bilingual communication, empathy, and active listening under pressure, I consistently deliver high-quality support and effectively resolve complex customer issues.